Receiving calls without starting the app

Discussion on iOS topics, like integration with iOS native Phone app and history using CallKit, Push Notifications for incoming calls, address book integration etc.
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enriquecorrea
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Receiving calls without starting the app

Post by enriquecorrea » Thu Oct 20, 2016 5:51 pm

It is possible to receive calls without starting the application?

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admin
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Re: Receiving calls without starting the app

Post by admin » Thu Oct 20, 2016 5:58 pm

It is possible if you use Push Notifications for incoming calls. This can be configured in Settings->Incoming Calls.

When there is an incoming call and pushes are enabled, the push notification coming to your device will start the app if it's not running and the app will let you answer the call as usual.

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enriquecorrea
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Re: Receiving calls without starting the app

Post by enriquecorrea » Thu Oct 20, 2016 6:13 pm

Thank you for your rapid answer.
In this case, the app does not work well (at least on my device). I have selected the Option "Push notifications" under Settings -> Incomming calls and I selected the Option "On with Push" under Advanced Settings -> Incoming Calls for my account.
I have tested and I don´t receive any call. Even if I use the tool "Test Push Notifications" -> "Test Push - Inmediate", seems not to work

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admin
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Re: Receiving calls without starting the app

Post by admin » Thu Oct 20, 2016 6:27 pm

Do you have Notifications turned on for our app in the iOS settings?
If so, can you tell me the username and domain for your SIP Account. You can email it to support@acrobits.cz if you don't want to put it here.

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enriquecorrea
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Re: Receiving calls without starting the app

Post by enriquecorrea » Thu Oct 20, 2016 6:57 pm

Notifications are turned on for the app. I send you the account data per mail.

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admin
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Re: Receiving calls without starting the app

Post by admin » Thu Oct 20, 2016 8:48 pm

Based on the logs on our push notifications server, I can see only one push notification from today - it was the response to push test. There were no incoming calls. We'll revert back by email with some more things to try.

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