incoming calls do not work

Discussion on Android specific topics - integration with Android OS, support of different versions of Android, device-specific issues, push notifications etc.
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Hubert
Posts: 1
Joined: Thu Oct 13, 2016 4:27 pm

incoming calls do not work

Post by Hubert » Thu Oct 13, 2016 4:29 pm

Hi. I’m not getting push notifications on my account since 2 days. Please help.

Hubert

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admin
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Posts: 40
Joined: Wed Oct 05, 2016 5:12 pm

Re: incoming calls do not work

Post by admin » Thu Oct 13, 2016 4:42 pm

I'm sorry you're having an issue.

Can you send us a log?

Go to settings->preferences. Turn Log SIP Traffic on. Tap done, then move the app to the background. Wait a minute, then try to receive a call through push and confirm you have the same issue. Go back to settings and tap on SIP Log. Tap on Send to Acrobits and include your name in the note. Then contact us back so we can review the log.

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Christophe
Posts: 5
Joined: Thu Oct 13, 2016 6:46 pm

Re: incoming calls do not work

Post by Christophe » Thu Oct 13, 2016 6:46 pm

Is there a way to test or simulate push notifications?

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Bernd
Posts: 1
Joined: Thu Oct 13, 2016 9:47 pm

Re: incoming calls do not work

Post by Bernd » Thu Oct 13, 2016 9:49 pm

Yes agreed I have the same issue here. Any tips would be great

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admin
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Posts: 40
Joined: Wed Oct 05, 2016 5:12 pm

Re: incoming calls do not work

Post by admin » Fri Oct 14, 2016 12:42 pm

There is an option to test Push Notifications in the main settings page. You can send an immediate test (to test general functionality of Push). You can send a delayed test (which can be used to test if they are working after the device goes to sleep).

Also, you should disable any power saving features, settings or apps. These can cause issues with Push.

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